General

1. What is N2N Connect Online?

2. What are the salient features of N2N Connect Online?

3. What will be the fees/charges to subscribe to N2N Connect Online?

4. What type of transaction is allowed through N2N Connect Online?

5. Can I send an odd lot order through N2N Connect Online?

6. If I have more than one trading account with N2N Connect, can I request all my trading accounts to be linked to N2N Connect Online?

7. Can a corporate client subscribe to N2N Connect Online?

8. If I am using N2N Connect Online service, can I still give an order to my Dealer's Representative through phone?

9 . How to open N2N Connect website ?

1. What is N2N Connect Online?

N2N Connect Online is an internet stock trading system that enables you to trade in local stocks market of Bursa Malaysia Securities Berhad from any corners of the world. You may send orders and access to your trading account information online at any time.

2. What are the salient features of N2N Connect Online?

Intelligent Buy and Sell Applet

Order entry and amendment request

Standing instruction for order management

Straight through order revise and cancellation

Real time stock prices, indices, news and intraday chart of Bursa Malaysia Securities Berhad

Favorite stock watchlist

Historical stock information and charting

Current position of your portfolio

Historical and latest transaction information of your account

Insufficient stock alert for your sell order

Current market news and corporate announcements

Instant messaging with your Dealer's Representative

Receive your business done report via email

3. What will be the fees/charges to subscribe to N2N Connect Online?

Currently, the N2N Connect Online is provided absolutely FREE of charge! However, we reserve the right to impose any charges for the usage of service in future.

4. What type of transaction is allowed through N2N Connect Online?

You may send normal market orders through N2N Connect Online. Direct Market orders such as married deal and crossing are not available at this moment.

5. Can I send an odd lot order through N2N Connect Online?

Yes, you may send an odd lot order online.

6. If I have more than one trading account with N2N Connect, can I request all my trading accounts to be linked to N2N Connect Online?

Yes. You may request all your trading accounts with us to be linked to N2N Connect Online.

7. Can a corporate client subscribe to N2N Connect Online?

Yes. We require the company to submit a separate company's resolution for online trading.

8. If I am using N2N Connect Online service, can I still give an order to my Dealer's Representative through phone?

Yes. The orders given to your Dealer's Representative will be reflected online .You may view the order in the "Order Status" screen under the "Order No" column. Phone orders are indicated as "P".

Opening Trade Share Account with N2N

1. How do I trade via N2N online?

2. What are the documents required to be submitted when applying to subscribe to N2N online trading?

3. What type of trading account can I open with N2N?

4. I am a foreign citizen, can I use the N2N online trading service?

5. Can I utilize the online trading facility immediately after I have submitted the online trading application?

6. Will I receive any notification from N2N upon activation of my online account?

1. How do I trade via N2N online?

To be able to trade via N2N online, you need to maintain a CDS (Central Depository System) and trading account with us.

a. Existing client
If you are an existing client of us, please access to our N2N online website to register online. Print the Online Agreement, sign and forward the agreement to your Dealer's Representative or our customer service counter as address below:
 

N2N CONNECT BERHAD (MALAYSIA)
Wisma N2N, Level 9, Tower 2,
Avenue 3, Bangsar South,
No. 8, Jalan Kerinchi,
59200 Kuala Lumpur, Malaysia
Tel: 603 - 2241 1818
Fax: 603 – 2241 1616
email: n2n_sales@n2nconnect.com

N2N CONNECT BERHAD (SINGAPORE)
42 Amoy Street, Singapore
069868
Tel: +65 - 6536 4832
email: n2n_sales@n2nconnect.com
 

b. Not a client yet
You may apply online and our customer service officer will get in touch with you for the necessary forms and documents to be completed.

2. What are the documents required to be submitted when applying to subscribe to N2N online trading?

a. Existing client

Online Trading Agreement

b. New client

N2N Individual Account Application Form and supporting documents (3 legible copies of I/C, Form J/EA. Latest 3 months salary slips or bank statements)

Bursa Malaysia Depository Application for Opening of Account Form (FMN010) , Specimen Signature Cards (2 copies), RM10 account opening fee (waived by us on case to case basis)

eService Form (FMN060) together with bank statement or other form of supporting document acceptable by Bursa Malaysia Depository Sdn Bhd.

3. What type of trading account can I open with N2N?

We offer normal, securitized and margin account. You may contact your Dealer's Representative or our customer service officer for more information.

4. I am a foreign citizen, can I use the N2N online trading service?

Yes, you may open a trading account with us and a CDS account with Bursa Malaysia Depository Sdn Bhd to trade in securities listed on Bursa Malaysia Securities Berhad.

* Note:
You need to comply with Bank Negara Malaysia's foreign exchange rules and regulations.

5. Can I utilize the online trading facility immediately after I have submitted the online trading application?

Your online trading account will be activated within 2-3 working days once we received your duly signed and completed documents.

6. Will I receive any notification from N2N upon activation of my online account?

Yes. You will receive a notification through your email account.

Settlement

1. When do I need to pay for my PURCHASE contract?

2. How do I make payment for my PURCHASE contract?

3. What happens if I miss the T+3 cut-off time payment for my purchase contract?

4. When will I receive my sale proceeds for my SELL contract?

5. What happens if I have sold the shares and I do not have sufficient shares in my account?

6. What are the transaction costs that I have to pay for online trades?

1. When do I need to pay for my PURCHASE contract?

All purchase contracts must be settled on T+3 (before 12.30p.m) in accordance with Bursa Malaysia Securities Berhad's FDSS rules.

Note :
T day is the day on which shares are bought/sold.

2. How do I make payment for my PURCHASE contract?

a. Payment through our counters
You may issue a cheque payable to N2N Securities Sdn Bhd for your account name and forward your cheque to your Dealer's Representative or drop by to our counters to make the payment. We accept cash payment as well.

b. Payment via direct bank-in
Alternatively you may bank in your payment to any of our bank accounts stated below:

For Kuala Lumpur Principal Office

No.	Bank	Bank Account Number
1.	Maybank Berhad	xxxx-xxxx-xxxx
2.	Maybank 2u.Com	xxxx-xxxx-xxxx
3.	Public Bank Berhad	xxxx-xxxx-xx
4.	Alliance Bank Malaysia Berhad	xxxxx-xxxxxx-xxxx
5.	Standard Chartered Bank Malaysia Berhad	xxx-xxx-xxxxxx
6.	CIMB Bank Berhad	xxxx-xxxx-xx
7.	Hong Leong Bank Berhad	xxx-xxxxxxxx

Reminder :

a. All cheques must be made payable to "N2N Connect Sdn Bhd" for Clients' Name
b. Please indicate your client number and payment details on the bank-in slip and fax it to us at fax numbers below or alternatively you may inform your Dealer's Representative.
c. Please be reminded that it's best practice to take the measures below when making payment to us via cheque deposits or transfer monies to our Clients' Trust account(s) for purposes of settling outstanding position/trust in your trading account :
i. To provide the bank-in slip of cheque banked-in/evidence of monies transferred to our Operations Department directly;
ii. To confirm details of cheque banked-in or monies transferred with our Operations Department directly;
iii. Double check the official receipts issued/setoff receipts/monthly statement sent to you and inform our Operations Department immediately if there is any discrepancy.
The above measures will better safeguard your interest and assist us in updating of money received promptly.
Please contact our Operations Department in respective branches below if you have any queries:
Kuala Lumpur HQ: 03-2241 1818 (Tel) 03-2241 1616 (Fax)

3. What happens if I miss the T+3 cut-off time payment for my purchase contract?

Your shares will be force sold on T+4.

4. When will I receive my sale proceeds for my SELL contract?

All delivered sell contracts will be paid on T+3 (by 12.30p.m) in accordance with the Bursa Malaysia Securities Berhad's FDSS rules.

5. What happens if I have sold the shares and I do not have sufficient shares in my account?

Your trade will be bought-in on T+3.

Note:
Shortselling is an offence in accordance with Capital Markets And Services Act 2007 (Act 671).

6. What are the transaction costs that I have to pay for online trades?

a. Commission
Commission is at a discount to the normal rate.

b. Clearing Fee
Clearing fee for on-market transaction is 0.03% of contract value (maximum is RM1,000.00)

c. Stamp Duty
Stamp duty is RM1.00 for RM1,000.00 or fraction part of contract value (maximum is RM200.00)

Online Security

1. How secure is N2N Online trading site

2. What can I do to safekeep the security of my account?

3. What happens if I fail to log in after several attempts?

4. What happens if I forget my Log-on Password or trading PIN?

5. What happens if I am unable to answer my hint question correctly?

1. How secure is N2N Online trading site

N2N Online is secured by the following security technologies to protect your information:

Secure Socket Layer (128 bit SSL) encryption technology

Firewall protection

User ID and Password protection

Security Trading PIN which is created and only known by you

2. What can I do to safekeep the security of my account?

Change your password regularly

Do not allow any third party to register online on your behalf

Do not reveal your password/PIN to anyone

Do not write down your password/PIN where someone can find or figure out

Always remember to logoff the system when you are away from your PC

3. What happens if I fail to log in after several attempts?

Your User ID and Log-on Password will be blocked and access to the restricted pages will be suspended after three unsuccessful log-ins. For immediate release of your User ID and Log-on Password, please contact our customer service counter 03-2241 1818 send email to n2n_sales@n2nconnect.com.

4. What happens if I forget my Log-on Password or trading PIN?

Please follow the steps below to retrieve the new Log-on Password or Trading PIN:

1.    Click on "Forgot Password" button on the home page or "Forgot PIN" button after logging in.

2.    Key-in User ID and answer the hint question correctly.

3.    The system will automatically generate a new temporary Log-on Password or Trading PIN, which will be sent to you via Email.

5. What happens if I am unable to answer my hint question correctly?

Please contact our customer service counter at 03 2241 1818 or send email to n2n_sales@n2nconnect.com for assistance. Our customer service officer will contact you to go through some identity verification. Thereafter, a new temporary Log-on Password or Trading PIN will be sent to you via Email.

Technical

1. What are the minimum system requirements?

2. I can access to N2N Online from home but not from office?

3. System does not show real-time quotes?

4. How do I know if pop-up blocker program is blocking my access to N2N online?

1. What are the minimum system requirements?

The following are the requirements:

Internet enable PC or Notebook with Pentium Core 2 Duo processor or higher and at least 2 GB of RAM

Windows XP service pack 3 or above

Minimum 512 Kbps modem

Google Chrome (recommended), Firefox, Microsoft Internet Explorer version 9 and above. Flash 9 and above

Flash 9 and above

Adobe Acrobat Reader 6.0 and above

The monitor resolution should be at least 1600 x 1200 for better viewing

Note: You can download and install the JRE, JVM and Adobe Acrobat Reader from the homepage. (under Software to Download section)

2. I can access to N2N Online from home but not from office?

The problem could be due to internal set up of your company's network. A company network is usually installed with firewall or proxy server to keep the company network secured and prevent access to unauthorized websites. To enable access to N2N Online, please ask your company's network administrator to include www.mnaonline.com.my in the list of authorized websites.

3. System does not show real-time quotes?

The delay in stock prices could be due to the following factors:

Your PC and modem specification play an important role when conducting eTrading. To ensure efficient and smooth running of the system, the minimum requirements for the PC and modem must be adhered to.

Bad connection and slow data transmission speed. This problem is normally attributed to the quality of your telephone line, the Internet traffic condition, or the quality of service provided by your ISP.

4. How do I know if pop-up blocker program is blocking my access to N2N online?

To take full advantage of all features of eTrading, pop-up blockers need to be disabled. There are many pop-up blockers available on the market. If you are using Microsoft XP with Service Pack 2, then your version of Internet Explorer is equipped with a built-in pop-up blocker. Many other browsers, such as Mozilla, Firefox, and Opera, also have built-in pop-up blockers. Similarly if you use a toolbar, such as Google Toolbar or Yahoo Toolbar.

Disabling Internet Explorer's Pop-up Blocker
Go to Tools
Click on Pop-up Blocker
Select Turn Off Pop-up Blocker

Disabling Firefox's Pop-up Blocker
Go to Tools
Click on Options
Select Web Features
Uncheck the Block Popup Windows box
Click OK

Disabling Opera's Pop-up Blocker
Go to Tools
Click on Quick Preferences
Select open all pop-ups

Disabling Google Toolbar's Pop-up Blocker
Click on Options
UN-Check the Popup Blocker Box
Click OK

Disabling Yahoo Toolbar's Pop-up Blocker
Click on the small picture of a window with a shield
Select Enable Pop-Up Blocker